Monthly Archives: September 2014

Three Simple Things To Help More New Patients Make Appointments

For a New Patient Enquiry call, you need to ALWAYS make sure the reason for that patient to keep their first appointment is greater after they finish the call than it was before they first called your office. A New … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 6 Comments

The Three Fundamentals Of A Great Phone Technique

Many times when we answer the phone in the Dental Practice we lose sight of *WHY* the person calling has called us in the first place. Remember, all we really need to do is these three things: Listen carefully Ask … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 2 Comments

Welcome To Dental Phone Excellence

Welcome to the Blog for  Dental Phone Excellence. A regular Blog posting for Jayne Bandy and http://www.DentalPhoneExcellence.com The blog will feature simple practical ideas that are easy to implement immediately in your Dental Office, impacting immediately on your Patients’ Dental  Phone Experiences, and … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , | 2 Comments