Monthly Archives: October 2014

The Art of Leaving a Great Message

We always want to be able to talk to our patients when we call them but as we all know in this busy world of ours…..it is NOT always the case. Leaving your patient a message when you have so … Continue reading

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Do You Really Need To Know Your Numbers?

I was talking this week to two dentists about their front office and how they believed their front office was going when it comes to answering the phone. Their answers to my questions were each very different. One dentist said … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

How Do You Stop Those Last Minute Cancellations?

Do you have patients that cancel at the last minute? Last minute cancellations are very disruptive to your Appointment Book and Dental Office Day. I received an email only a few days ago from a dentist concerned about this. Does … Continue reading

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Who Should Be Answering Your Dental Office Phone?

Is a smiling friendly person enough to answer your phone? Who should be answering your phone in your Dental Practice? Who should we be hiring? Is a friendly, smiling and kind person who has worked the front office in another … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 2 Comments