Monthly Archives: November 2014

The Follow Up Call. Is It A Nightmare In Your Office?

Does your Front Office always seem to be calling patients because they have cancelled their appointments, or they never made an appointment? Accepting cancellations over the phone and not making ongoing appointments for these patient is a nightmare for the … Continue reading

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Everyone Deserves The Opportunity To Change Their Mind.

Everyone deserves the opportunity to change their mind. Now, I know you might be thinking that I’m referring to the patient who calls to cancel their appointment for what they often believe is a very good reason. Well, yes, I … Continue reading

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When On The Phone, Less Is More

Have you ever been on the phone or even at a party and finally realised the person you are talking to has not had a chance to get a word in? Good. I am not glad that you have done … Continue reading

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Handling The Shopper Call: “How Much Does It Cost?”

“How much does it cost?” This question can often be the first thing a caller will ask. This one initial question causes the Front Office Person to prejudge the caller as “a shopper”. They immediately let the caller know the … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 1 Comment