Monthly Archives: December 2014

Does Your Patient Want A Lime Or A Green Lemon?”

Have you ever had a patient call your Dental Office enquiring about something that doesn’t seem to make sense or that you don’t understand? Were you able to help the caller and find a solution for them as well as … Continue reading

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The Difference Will Make All The Difference

When New Patients call your Dental Office what do you say to them to set you apart from the other Offices they may have already called? What do you think happens when the New Patient calls your Dental office and … Continue reading

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“How Long Do I Need To Spend On The Phone?”

I was recently asked by a Dental Office Team Member: “How long should I spend on the phone with a patient or New Patient enquiry?” I thought about this question for a while thinking I needed to give an actual … Continue reading

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How Do You Know If Your Dental Office Phone Is Being Answered Correctly?

Have you ever listened to how your Front Office people are answering your Dental Office phone? Which Dentist has time to be listening to calls coming into the Dental Office? In reality, don’t the patients come in to see the … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 1 Comment

The Power of Referring to a Higher Authority

Over the years of helping my patients make appointments, I have found myself often referring to a Higher Authority. The Dentist……… Using and presenting the Dentist as a Higher Authority is always very helpful when making appointments over the phone … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 1 Comment