Monthly Archives: January 2015

Pick Up The Phone Even When It Is Not Ringing

Most Dental Offices are busy in one way or another (excuse the cliché). Having the phone ringing is a huge part of any successful Dental Office. I have recently become concerned about what happens in the Dental Office when the … Continue reading

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Do You Have Clear Steps?

On my latest family holiday it became obvious to me in the world of delivering excellent customer service that having procedures and steps is definitely the way to go. Without clear steps in your business, chaos and disorder begins. When … Continue reading

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Do You Call Your Patients Names Behind Their Backs?

Do you call your Patients names behind their backs? No, I don’t mean in a rude way. What I mean is you give them a name as to what type of patient you think they are before you really know … Continue reading

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Would You Like Fries With That?

My recent visit to New York has been many things, including a gourmet experience. With dining out, we have constantly been making decisions on where to eat and what to order. Before making the final decision we would do our … Continue reading

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