Look Your Patients In The Eye…..

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I have written before about the “Art of Engagement”.

And really, there have been so many books written about the Art of Engagement.

We all know this is such an important subject, and a very effective way to connect and communicate with people, so why do we still forget to do it?

I know it is difficult to have eye contact when answering the phone.

Or is it?

I believe if you exercise the art of engagement through eye contact when you are face to face with your patients you will be able to do this over the phone even though the caller cannot see you.

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I don’t know about you but I really do know if someone has eye contact with me over the phone. It is harder when you are on the phone because you cannot see them, and they cannot see you. You need to be even better over the phone than you are face to face. This is because you only have their voice and tone to determine how the caller is feeling.

I believe if you are a fully engaged person face to face then you will have no trouble establishing eye contact when you are on the phone.

Try standing up for the call and become physically engaged in the call.

Remove distractions. Never have a full conversation on the phone when you are with another patient face to face. Call the caller back at a time that you can be fully engaged with them and ready to make them an appointment.

We live in a world filled with so many distractions. People are multi-tasking all the time. Full engagement is a challenge to many people.

We don’t really get enough people engagement anyway, so when we do get it, it has a huge impact.

You can set your Dental Office apart from the others in your area just by being more engaged with your patients.

How easy is that?

It doesn’t even have anything to do with the callers’ Dental needs yet. It’s all about how you make them they feel when you talk with them.

Start engaging more and see the big difference it makes to your business.


This blog will feature simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental  Phone Experiences, and ultimately, improving your practice profitability.

At present I have availability for two new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at  jayne@theDPE.com

About Jayne Bandy

I am a creative and thoughtful person, who is passionate about people and developing life skills.
This entry was posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized and tagged , , , , , , , , . Bookmark the permalink.

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