According to Wikipedia Agreeability is defined as a “personality trait manifesting itself in individual behavioral characteristics that are perceived as kind, sympathetic, cooperative, warm and considerate.”
If you want to get on with people and do well in your business, you need to be agreeable. They will see you as trustworthy and honest and definitely someone who can help them.
But what if you don’t agree with them?
Disagreeing about something just means you have a different opinion. Listening to someone’s opinion is much better than disagreeing. There are so many reasons why we think certain things and respond a certain way.
The best way to make appointments when calls come into the Office is to not disagree with the caller.
In my blog a few weeks ago I went over the importance of making connections with the caller. I mentioned that matching the caller and their opinions and believing what they believe in will develop trust.
The callers are never going to trust someone who doesn’t understand what they believe.
Being agreeable does need you to be authentic. Seeing other people’s side of things and having empathy for the caller is a key ingredient in developing trust and confidence.
Being agreeable on the phone in the Dental Office is a great way to make a connection with the caller. It will begin the trust and confidence you want your patients to have in your Dental Office. Once this trust in you is developed your caller will listen to your treatment recommendations more readily. When the patient arrives for their appointment the trust and confidence they have in the Front Office Team will of course be immediately transferred on to the Dentist they see.
So often I hear people on the phone not being agreeable. I can never understand why they would do this. As well as being a way of not helping them, it is a sure way to push a customer or patient away from your business.
The next time you answer the phone try being agreeable and see what happens.
This blog will feature simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental Phone Experiences, and ultimately, improving your practice profitability.
At present I have availability for two new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at jayne@theDPE.com