Monthly Archives: May 2015

Five Things To Always Say To Your Patients About Money And Payments

I was having dinner last night at a great French Restaurant in Sydney, and I happened to have the most interesting conversation with our waitress, Jenny. It was when I asked Jenny for the Bill. (That’s Australian speak for “Check”, … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 2 Comments

The Two Best Way To Quickly Annoy And Lose Patients

Here’s a question: What are the two best ways to quickly annoy and lose patients? The answer is: Don’t answer your phone straight away or answer the phone like you don’t really care! Let me share a story about what … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 1 Comment

Four Key Ways To Become Better Communicators In Your Dental Office

I am very big on Dental Office Communication, as you well know. I am not only talking about the communication on the phone and in person with our Patients but with each other in the Dental Office. I am definitely … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

The Best Way To Make More Appointments Over The Phone

Without confidence and assertiveness your ability to convert new patient enquiries into appointments over the phone is greatly reduced. Most dentists when they are looking for a star team member to answer their phones, tend to FOCUS only on the … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 2 Comments