Monthly Archives: June 2015

The Three Key Reasons Why You Answer The Phone In A Dental Office

Make sure your Team know what you expect from them when they answer the Phone and make Appointments. Often the people answering the Phone only know these two things: Answer the phone Make Appointments There are no specific directions given … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 1 Comment

“I Only Work Here!”

It’s funny how things that happen during your day and things you hear people say make you think about customer satisfaction in your own business. I was watching the movie, Jurassic Park with my son yesterday. During the movie one … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 2 Comments

The Two Biggest Reasons Why Someone Will Choose Your Dental Office 

Once a person has decided its time to visit the dentist, whether it’s because they have not been for many years or because they have just moved into the area, they then have to decide which Dentist to see. Deciding … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Nine Things To Check To See If You Have The Right Person Answering Your Phone

Today I want you to walk past your Front Desk and listen to the people answering the Phones. Listen to what they are saying on the Phone, how they are saying it, what questions they are asking and are they … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 2 Comments

The Five Essential Must-Do Steps You Need To Helping Your Caller Make An Appointment

Why do some patients make an appointment when they ring the Dental Office and some patients do not make an appointment? When a patient rings the Dental Office they usually have a Dental Concern or Problem. The callers also have … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment