Monthly Archives: July 2015

One Really Important Way To Effectively Communicate With Your Patients

Part of being an effective communicator is to have fabulous eye contact. Eye contact at the same level is even better. So the first thing to decide is are you going to be sitting or standing when you communicate with … Continue reading

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When Do You Confirm Your Patients’ Appointments?

The word *confirmed* means: to state with assurance. Why just make an appointment for a patient when you can confirm the appointment at the actual time they make the appointment Making an appointment for a patient involves definite steps. Ensuring … Continue reading

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“I Am The Dentist And I Don’t Want To Upset The Team”

The more I speak to Dentists, the more I realise that they are very anxious about what to say to their Team when they see or hear something not being said correctly on the Phone or with a patient in … Continue reading

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I Won’t Call You. You Call Me!

I know it is quite unbelievable, but during a recent phone call to my medical doctors’ office I was given the following instruction. I was inquiring about some test results coming back into the doctors’ office. I was told by … Continue reading

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How To Have Great Systems As Well As Customer Satisfaction

Is everyone in your Dental Office doing what they believe to be their best yet there is no continuity between looking after patients and completing daily tasks? We do need daily systems in the Dental Office but what if these … Continue reading

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