Monthly Archives: August 2015

Five Ways To Go That Next Step Further On The Phone With Your Patients

Answering the phone in a dental office is about helping people and finding solutions to problems. At the end of the day, have we really helped our patients as much as we should have? It is worthwhile evaluating how we … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 1 Comment

How Take Control On The Phone. What To Do To Get Better Results.

Taking control is often seen to be a negative, domineering and aggressive type of behaviour. We hear people say: “They are such a control freak” or “Stop being so controlling”. On the other hand, not taking control is seen as … Continue reading

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Do You Leave The Exit Door Open?

Everyone who phones a Dental Office is ringing for help. Our job when we answer the phone in a Dental Office is to help the caller. To properly help the caller we need to ask questions that will guide the … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 1 Comment

The “Job Seeker” Vs. “The Career Minded Dental Professional”

Originally posted on Dental Team Stream:
Identifying the strong job candidates There are definitely many signs that point to the very different job candidates; and although many are easy to spot, there are some flags that can be hidden or…

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You Have To Get The Front Office Right Before The Players Start Playing!!!

I heard this line recently while watching the Footy Show on Channel Nine… “You Have To Get The Front Office Right Before The Players Start Playing!!!” And I thought…. This is so true for the Dental Office. Your Front Office … Continue reading

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I Don’t Know Everything

Have you ever called an office, asked a question and the answer is…. “I don’t know.” When you answer the phone in any business the person on the end of the line expects you to know everything. You might say … Continue reading

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