Monthly Archives: September 2015

Knowing. Practice. Confidence. Results!

It’s not what you say it’s how you say it. I say change that to…… It is what you say and how you say it! Our Front Office Team communicates every day with our patients on the phone and in … Continue reading

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Is Your Team Appointment Scheduling But Only Thinking About The Patient And Not The Practice?

Developing excellent phone skills and having the ability to turn each call into an appointment is just the first step. The next step is to have the ability to schedule the appointments so the needs of the practice are being … Continue reading

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More Questions To Ask About How Effectively Your Front Office Is Communicating On The Phone

Last week I wrote about four important questions you need to ask yourself: Is the phone being used to call patients? Are patients making their next appointment before they leave? Is the phone being answered correctly? Are appointments being made … Continue reading

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Seven Questions To Ask As To Whether Your Front Office Is Communicating Effectively On The Phone.

I have spoken about this many times before. The phone is one of the most important Dental Instruments in your Practice. A good test would be to disconnect your phone for a day. Yes you will still receive emails, probably … Continue reading

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