Monthly Archives: October 2015

My Front Office Is All Over The Place

When Dentists reach out to me for help the one thing I notice that all the offices have in common is no real system. By system I mean a set way things are followed consistently so everything works and is … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Is The Fear Of Coming To The Dentist The Real Problem?

I was recently looking at a wide range of Dentists’ Websites. I was trying to pretend I had a dental problem. What would I be looking for online? And which one of the Dentists’ websites would hit the spot and … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 1 Comment

People Call My Dental Office And Are Still Not Making Appointments

97% of Dentists I have spoken to have no idea why so many calls comes into their office and still do not make an appointment. Calls and NO appointments seem to be happening a lot. And why? Surely if the … Continue reading

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Are Patients Really Resistant To Price?

It is true that our patients may object to our price. But why? This could be because we did not explain their treatment properly. Or we simply failed to build urgency and concern. When this happens our patients leave without … Continue reading

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