Monthly Archives: November 2015

Consistent Excellent Customer Service Is the Key

I recently stayed at The Four Seasons Hotel in Sydney Australia. I have stayed there a number of times this year so far. There are several reasons why we choose this hotel but if I could tie the reasons into one it … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 4 Comments

Are You Excellent, Good Or Average?

When I am training teams to be excellent on the phone and to get excellent results on the phone, I often hear them say that they do this and say that “some of the time”. My question is, why not … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Is It OK For Our Patients To Feel Uncomfortable?

The definition of comfortable is to provide physical ease and relaxation. The definition of uncomfortable is to cause or feel slight pain or physical discomfort. When our patients come to our Dental Office we try to reduce any discomfort, but … Continue reading

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Brick Walls Are Killing Your Dental Practice

A brick wall is a barrier. It is hard to get over, you can fall off when you nearly get to the top and you often can’t hear or see the person on the other side. We build brick walls … Continue reading

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I Cannot Believe How Many Patients Have Not Started Or Finished Their Treatment

It is always a surprise when you print off an Incomplete Treatment Plan Report on your Dental Software and see how many patients have treatment they have not started or finished. This one piece of information sends all Dentists into … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment