Monthly Archives: March 2016

My Call Conversion Rate Is Only Twenty Percent. Help!

I am very sorry if your new patient call conversion rate is  twenty percent. You have invested a lot of money on marketing to get people to call your Dental Office but when they call they don’t make an appointment. … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Eight Things Not To Say On The Phone

  We focus so much on what to say on the phone with our patients that we forget to think about what not to say on the phone. Are you saying this on the phone? “That is OK.” If patients … Continue reading

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Talk Too Much And This Will Happen.

The outcome of talking too much on the phone is often not what you think it would be. Yes, you can end up with a sore throat at the end of the day but worse still you are actually losing … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

The Number One Way To Increase New Patient Numbers

When you answer the phone you need to be listening carefully and asking key questions so that you can make an appointment for the caller. Now, how good is your memory? If you are listening and asking questions you also … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment