Monthly Archives: April 2016

Rewind And Your Patient Follow Up Problem Will Be Solved

I have read quite a few posts recently on social media about how many Dental Front Office Teams are throwing their hands up in the air trying to find a way to successfully follow up patients who have no ongoing … Continue reading

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Five Easy Questions To Ask On The Phone To Make More Appointments

When the phone rings in your Dental Office you need to be armed with the right questions to make more appointments. The incoming phone call is your opportunity to help the caller and make an appointment for them. There are … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Leave a comment

The Top Five Questions Not To Ask When You Answer The Phone

1. “Are you a patient of ours?” You may wonder at first why this is not a good question to ask on the phone. Well the reason is quite simple. Asking the caller if they are a patient is OK … Continue reading

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Five Gifts From My Dad To You

Some of you may know that the last two weeks have been very hard for my family and me, with the sudden passing of my gorgeous Dad, Leonard Bandy. My Dad was the rock of our family who had a … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 4 Comments