I’ve had Dentists tell me they don’t like what they hear when they overhear their front office staff on the phone.
This is because they really don’t know what to do…they know their team needs assistance, but the dentists don’t know how to go about training their team properly….
Sometimes the dentists feel that they are personally responsible for the results because there are distractions that prevent them from being good educators in the Dental Office.
It is the owner’s responsibility to make sure everything runs smoothly at the practice.
The Dentist is an interesting professional….
The Dentist’s day is totally devoted to their patients. There really isn’t much time between patients other than for a quick Bathroom Break and Lunch…..maybe!
This means that the Dental Office Manager will often be the person responsible for training the Front Office People on *how to* answer the phone, but what if they also need help while they are *on* the Phone as well.
The Dentist really has two choices.
He or she can keep doing their dentistry and hope the front office will be OK, or they can get someone who specialises in answering the phone to come in and help.
Sadly, the first choice is usually the one that most dentists opt for.
That’s because it costs a lot less at first, until the flow on effects of having an untrained or a poorly trained person on the phone begin to show.
How many patients has your Practice lost because the person picking up the phone is not answering it in the best possible way?
You may never know the exact number…..
More and more dentists every day are reaching out for help with their phones. This is because they are not sure how to best help their team, and they know that the team does need improvement with their phone skills.
Every dental business needs help.
It cannot be done alone.
The addition of new and better telephone skills and training in the Dental Front Office will increase the number of patients [both new and existing] who make appointments, and keep those appointments and also increase the amount of money those patients invest at those appointments.
The answer is really quite clear…
On Friday August 19 and Saturday August 20 I will be co-presenting Dental Phone Excellence in London England at Dr. David Moffet’s Ultimate Patient Experience Workshop.
Click here for details and Early Bird Registration.
This blog will feature simple practical ideas that are easy to implement tomorrow in your Dental Office, impacting immediately on your Patients’ Dental Phone Experiences, and ultimately, improving your practice profitability.
At present I have availability for four new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at jayne@theDPE.com