Monthly Archives: July 2016

A Patient Experience At NO Cost

I hear Dentists saying repeatedly that they are losing patients and that they are not getting enough new patients coming back through the door. This is not good news for any Dental Office. I mentioned a few weeks ago that … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

“We Need To Lay Some Ground Rules.”

I have been watching a British show called Doc Martin about a London doctor now working in a small fishing village in Cornwall. The first few episodes showed the doctor setting up his medical practice and how he especially struggled … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

Who Are Your Patients?

Do you know who your patients are? Who you are attracting to your Dental Office? If you don’t know who your patients are, then you are probably throwing a lot of marketing and advertising dollars away. Have a close look … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

The Absolute Worst Question To Ask On The Phone

One of the worst questions to ask on the phone is: “Would you like an appointment?” It seems like a sensible and polite question to ask a new patient on the phone or a patient standing in front of you … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

Two Essential Questions You Need To Always Ask When Making A Patient’s Next Appointment.

Here are two really great questions you need to ask when you’re making your patient’s next appointment: “Would you like me to go over the fees with you?” “Is there anything else you would like me to go over before … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment