Monthly Archives: September 2016

If You Have Enough New Patients Then Don’t Read This Blog.

I know converting more calls to appointments is not important to everyone otherwise everyone would be doing something about it. Some dentists have plenty of New Patients and don’t want any more. Some dentists have superstar front office performers who … Continue reading

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You Could Be Missing Out On A Significant Number Of Appointments Being Made

Some of my clients have chosen to use a Call Tracker company to measure their call results. It is such a great way to measure and track calls coming into the practice and see how the calls are handled by … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

Four Reasons Why Your Front Office People May Not Know What They Are Doing.

Have you ever said this under your breath? Does is seem like your team are just not getting their job done and under-performing? You want them to be doing this and they are doing something completely different? We sometimes listen … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

Say This One Word To Your Callers And Watch What Happens

We say so many words when we are on the phone. Sometimes we focus on what we are saying and asking and unfortunately there are times when we just don’t think before we speak. The biggest advice I can give … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment