Monthly Archives: January 2017

This Major Piece Is The Main Thing Missing From Most Dental Offices

There has been a lot of talk lately about taking your business seriously. I believe that most dentists do in fact take their business very seriously. Why wouldn’t you? You spend a lot of time and effort working on and … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

You Will Start Doing This Important Thing Every Day.

Time management in a Dental Office is often a real struggle. I know I used to struggle some times! Front Office teams are frequently asked to add things to their workload, and smile at the same time even when they … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Four Questions You Must Always Ask A New Patient On The Phone

There are a thousand questions to ask a New Patient on the phone but we need to ask the ones that make the difference. Asking the following four questions on the New Patient call will make the difference. “Do you … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Making It Up As You Go Is Never A Good Idea.

I was watching the last scene in Working Girl, my favourite movie of all time, and Melanie Griffith’s new secretary says to her, “It might be a good idea to go over what you expect of me.” Melanie Griffith’s character … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

2017 Is The Year Of……….

How time flies. 2016 just went by so quickly. It was a year of joy, sadness, anger, laughter, success, failure and hope for many of us, myself included. Sort of like most years but like every year we exaggerate what … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment