Monthly Archives: February 2017

“I’m Not Going Back To That Dentist!”

No one wants to receive a bad online review. Check your reviews and respond to all of them quick smart. People looking to choose you are looking to see what total strangers are saying about you and they are taking … Continue reading

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Have You Noticed An Increase In This Number?

You don’t know why or how to stop it but you are seeing an increase in the number of cancelled appointments. What is going wrong? This is a problem happening in many Dental Practices. It is a problem that needs … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Do You Make Good Eye Contact?

Last week I was on my early morning walk, ear-phones in and music turned up. I was in the zone thinking about my day and enjoying the sights of my local area. When I walk I make sure that every … Continue reading

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Never Ever Do What A Spokesman For A World Leader Did This Week

I try to avoid writing about politics in my weekly Blogs, but the temptation this week was far too great. Our Australian Prime Minister Malcolm Trumbull, Trunbull, sorry Turnbull, may not have been feeling the love this week! The spokesman … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment