Monthly Archives: March 2017

Do You Have One Of These In Your Dental Practice?

I was recently reading an excellent blog article about a Dental Assistant and her experience starting her new job and the frustrations that she experienced. It started me thinking about all aspects involved in the dental practice. Do we set … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

You Should Expect This From The Person Answering Your Phones

Unlike taking a dental impression where you get to try again if you don’t get it right, you only get one chance to make a first impression on the phone. To ensure the first impression on the phone is the … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Why You Should Hire People Who Get It

The more I look around at businesses and the people that they hire to be on the front line of their customer and patient service, the more I believe we need to pay more attention and hire people who truly … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Why You Should Always Smile

I recently read a post in a social media group about a person working on the front desk in a Dental Office, feeling disgruntled because her boss had mentioned to her that she did not smile much and that she … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 4 Comments