Monthly Archives: April 2017

Three Questions You Should Be Asking Yourself 

“How do I know if my front office team is doing the right thing and working efficiently?” Dentists often have a feeling that the front office team could be more effective and efficient but just don’t know how. It is … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Have You Covered This In Your Patient Experience?

Giving your patients a World Class Patient Experience on the phone is only one part of your customer service. I recently stayed in a trendy and relatively upmarket hotel on the Gold Coast. The hotel environment had a definite point … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment

Slow This Down To Make More Appointments

You may have heard someone say, “He was a fast talker.” This is really code for “you can’t trust him.” What is one of the most important things to do on the phone? The answer is to build rapport with … Continue reading

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Which One Should You Do First?

There has been a lot of talk lately about the value of training teams to answer the phone when the phone in your office is not ringing. The good news is your phone is ringing but probably not as much … Continue reading

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Do This And Your Patients Will Say “Yes”

I have read a lot lately on the philosophy behind giving patients control to make their own decisions. My experience when answering the phone and communicating with patients face-to-face is that many patients are afraid they are going to make … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | Leave a comment