Monthly Archives: June 2017

What You Should Be Doing For Your Business To Thrive And Grow

There are so many parts of your business that need to be working well for your business to be thriving and growing. I was listening to Dr Chris Ramsey on a podcast recently and he said “Every piece of the … Continue reading

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“Don’t Worry It’s Just a Clean”

You know those times when you believe you are saying the right words to your patient and you are actually saying the wrong words? Telling your patient not to “worry” means they will start to reduce their concern and urgency … Continue reading

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It’s All About The Attitude

I talk and write so much about what to say on the New Patient call. Making sure we are asking the right questions and directing people to making an appointment. What I don’t talk and write about enough is the … Continue reading

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One Great Way To Be More Confident On The Phone

Answering the phone in a Dental Office involves so many things and one of them is to know what you do in your role at your practice. You need to know your product, your treatment, and the type of care … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , | 2 Comments