Monthly Archives: July 2017

The Easiest Way To Create The Best Impression On The Phone

In this blog I want to get back to the basics of answering the phone. Please check that your team have the basic skills of answering the phones in your Dental Office before they start answering your phones. Start with … Continue reading

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I Was So Surprised By This.

I was watching a television show on SBS recently where a doctor does live broadcasts of consultations with patients. I was so surprised at what they don’t do correctly. Now I imagined that this TV show is set up and … Continue reading

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Do You Leave The Exit Door Open?

Originally posted on Dental Phone Excellence Blog by Jayne Bandy:
Everyone who phones a Dental Office is ringing for help. Our job when we answer the phone in a Dental Office is to help the caller. To properly help the…

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Are You Sick Of All The Dental Fluff Out There?

There is so much fluff out there it is not funny. There is so much information filling your head each day. Let’s face it. It really is just a load of fluff! Well it is only fluff until you use … Continue reading

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Do This And Watch Your Restorative Treatment Increase

Does your team have an effective system for patients who don’t have their next Hygiene Appointment booked? I know I am always encouraging teams to ensure every patient has a next Hygiene Appointment but things do happen and some patients … Continue reading

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