Everyone who phones a Dental Office is ringing for help.
Our job when we answer the phone in a Dental Office is to help the caller.
To properly help the caller we need to ask questions that will guide the caller to the best way we can help them.
And that is to make an appointment.
The phrase “leave the door open” means to give someone the choice to do what they want.
If you ask the wrong questions when you are on the phone, you will leave the door open and the caller may not make an appointment.
Is your Dental Office asking the correct questions so that the caller makes an appointment?
The wrong questions include:
- Would you like to make an appointment?
- When would you like to come in?
- Do you need to check with your wife first?
- Can you afford it?
- Do you want to call…
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