Monthly Archives: August 2017

To Hold Or Not To Hold. That Is The Question 

Lately there has been a lot of chat about what to do when multiple phone calls are coming into a dental office. Ultimately the goal is to answer and offer solutions to all of our callers but in a busy … Continue reading

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This One Action Will Wow A Person Who Calls Your Dental Office 

You must be wondering what that one thing is that will wow potential patients and the patients you already have. There are so many things we can all do on the phone and in our Dental Practice that will make … Continue reading

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Is This A Big Problem When You Answer The Phone In Your Dental Office?

When you answer a phone in a Dental Office you must make it your mission to find out what the caller’s priority is. When a person calls your dental office we know they have not called you for the following … Continue reading

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Are You Checking This When Your Patients Phone Your Dental Office?

One of the first things you must do after you have greeted a person on the phone is to find out if they are a New Patient or Existing Patient. This is so important to get right at the beginning … Continue reading

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