Monthly Archives: September 2017

The Cancellation Policy is a Threat And Often Much More.

I have had some feedback on my recent blog: “”Are You Giving Your Patients The Wrong Message? The wrong message is the message you give by having a cancellation policy that you give to your patients. Cancelling an appointment is … Continue reading

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This Is Where The Patient Experience Can Begin And End

The Patient Experience begins at the first personal contact at your Dental Office with the person you hire to answer your phones or reply to emails. The last point of contact may also be this same person. Do you know … Continue reading

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Are You Giving Your Patients The Wrong Message?

When we think about a message in our Dental Office the first thing that often comes to mind is the message that we will leave when we have been trying to get hold of a patient. I want you to … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | 1 Comment

Tell Your Patients This Is How We Will Be Doing Things

I remember over the years that I worked in my Dental Office that there were a number of changes that would happen at the practice. Changes to our team, changes in our office and surgery floor plan, changes when we … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment