Monthly Archives: January 2018

Why This Is Happening In Your Dental Office And How To End It.

You have been looking at your appointment book wondering why your patients are cancelling and changing their appointments. Does this sound familiar? No I haven’t been secretly recording you!!! Part of the reason this is happening is that you end … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | 1 Comment

One Of The Biggest Traps In Your Dental Office

Life in your Dental Office is a busy place with people multi-tasking, following systems, offering the “Ultimate Patient Experience” and all with a very big smile. But unfortunately, you can easily get caught up in the system of the system … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

Watch Out For This Happening With Your Patients.

This week a great Aussie Airline was caught rolling their eyes at customers and one of the recipients was an editor for The Age newspaper. Oops!!!! In your dental office, once a few of your team start rolling their eyes … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | 1 Comment

When You Discuss Money With Patients You Are Really Discussing This.

In the Dental Office there is a real fear of discussing money with patients. I know because I had this same fear. If I could avoid having to talk about money then I would avoid it. I soon discovered that … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | 1 Comment