Monthly Archives: February 2018

Why Your Team Should Be Doing This All The Time

After doing only a few of my one-day Master Classes I soon realised that the attendees from all over Australia and from different types of dental practices were having very similar problems on their phone calls. Attendees that were from … Continue reading

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When Your Phone Rings The Caller Wants……

I need to confess. When the phone rang in our dental office I called it a phone enquiry. Worse still, I called it “JUST a phone enquiry.” OK I said it. I am not proud of it but I did … Continue reading

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This Simple Step Really Makes Or Breaks A Patient Relationship.

There is so much talk about building rapport with patients, developing a relationship with your patient and making a connection with your patient. This is fabulous but no one has talked about when and how you do this. If you … Continue reading

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You Must Use Words That Your Patient Will Understand

Do you scratch your head trying to work out why patients say “No” to their necessary dental treatment? The problem might be that your patient did not understand the importance and urgency of their treatment. The problem could actually be … Continue reading

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