After doing only a few of my one-day Master Classes I soon realised that the attendees from all over Australia and from different types of dental practices were having very similar problems on their phone calls.
Attendees that were from the same dental practice didn’t even realise that the people they work with were having similar problems to them.
What was interesting was that some of the attendees of my Master Classes thought they were alone with the problems they were having.
Can you see how important it is to come together as a team and discuss the hurdles in our job?
I encourage every Dental Office out there reading this article to start discussing the phone calls coming into your dental practice.
Here’s what you want to know:
- Who is calling your Dental Practice?
- What attracts them to your Dental Practice?
- What questions are they asking?
- Are they making appointments?
- What is stopping them from making an appointment?
- What sort of treatment are callers looking for?
- What you said on each type of call.
Being able to come together as a team and discuss the calls coming into your practice, means you can collect important information about the phone calls and make changes and improvements to how your team responds to those calls.
You can work on the calls you are having difficulty with and come up with what to say and ask callers on the phone in certain scenarios.
Always start first with Team Training to educate your team on what to say and ask patients on the phone.
There is a right way to do this and a wrong way and having an expert show your team this, is very empowering.
Find out if your team, are answering the phones the right way or whether they need some improvement?
If it is the wrong way (a sure sign is a drop in call conversions to appointments and an increase in cancellations) or you are not too sure how your team answer calls to your office, then seek help.
Once you educate your team, they will be ready to answer the phone better. They will be ready to answer the phone the right way.
My next public speaking event is my live full day Master Class “How to Turn Every Dental Phone Call Into A Valued and Kept Appointment” and is being held in Melbourne on Friday March 2nd 2018.
Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
At present I have availability for ONE new private client. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at jayne@theDPE.com