Monthly Archives: April 2018

There Are Three Steps To A Successful Dental Practice But You May Be Leaving One Out

We are bombarded by the importance of attracting patients and retaining patients and both are important,  but there is a step you could be leaving out. You could be leaving out the step that actually has one of the biggest … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , , | Leave a comment

This Is a Very Dangerous Way To Communicate With Your Patients.

I am a firm believer that you must keep up with technology and ways to automate your business, so you are being time efficient and communicating consistently with your patients. But I am deeply concerned to see too many Dental … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , , | 2 Comments

You Want To Give Your Patients This Surprise.

I know we try our best to reduce the number of surprises we give our patients at the best of times. But there is one surprise they will love. The surprise of receiving a compliment. Complimenting your patient will often … Continue reading

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You Must Give Off This Energy With Your Patients.

I was recently on a flight to Brisbane and a flight attendant told me I give off great energy. Of course, I was very flattered. A big part of what I do working with Dental Teams is to help them … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Leave a comment

Don’t Ever Take This Away From Your Patients.

I know after reading many of my blogs you know I am a big lover of customer service and the patient experience. I am always looking for excellent customer service ideas to share with the dental profession so they can … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , , | 4 Comments