Monthly Archives: June 2018

A Big Reason Why Patients Do Not Go Ahead With Treatment

A Front Office Coordinator asked me what I meant when I asked her, “what gets in your patient’s way of making their appointments?” She believed it was always about money or the appointment time. This made me think. Do we … Continue reading

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This Is What Your Patients Notice

The answer is your patients notice……. EVERYTHING! This is the reason why you need to make sure everything is great! Good enough is just not good enough anymore! You need your Dental Office to be amazing for your patients. How … Continue reading

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This Type Of Patient Communication On The Phone Is So Important

We do hold the world in our hands. Our hands control so much communication. A colleague of mine who is also a body language expert has got me thinking about hand gestures. Now the first thing that comes to mind … Continue reading

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How You Talk To Your Patient Makes A Big Difference

I was having some small talk with a woman at the airport on last week. There were a few questions, lots of smiles and the conversation ended with a kind farewell. We seemed to make a difference in each other’s … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , , | Leave a comment