Monthly Archives: July 2018

Show Your Patients The Value So They Can Choose You

There is so much talk lately about building value for patients. Value is the importance you place on something and the level of appreciation you have for it. So how do you build value for your patients? What can you … Continue reading

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You Can’t Force The Caller To Make An Appointment But You Can Do This.

I recently heard a team member say, “but we can’t force the person on the phone to make an appointment.” What I really heard the team member say was, “I am really struggling to know what to say on the … Continue reading

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Your Team Could Be Struggling To Swim

“I was thrown in the deep end but it’s all good. I am still swimming.” I heard this recently from a young girl working in the front office of a dental practice. It made me think. Is this happening unintentionally … Continue reading

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The Easiest And Best Way To Make An Appointment

It is so easy to get caught up in the day and lose sight of what you should be doing for your patients. You should be trying your best to make life easy and less confusing for them. I’m a … Continue reading

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Try This Question With Your Patients

When you work in a Dental Office, ultimately your goal is to help your patients and ensure you are also running your dental business well. You can do both at the same time. To help your patients you want them … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , , | Leave a comment