When you work in a Dental Office, ultimately your goal is to help your patients and ensure you are also running your dental business well.
You can do both at the same time.
To help your patients you want them to decide on and accept necessary care and treatment.
You would agree, wouldn’t you?
I know it is not as easy as it sounds.
Many of your patients are torn between why they should and why they shouldn’t go ahead with treatment, even if you have discussed with your patient, the negative consequences of not having treatment.
I hear and read so much about how your patients should make the final decision when it comes to their treatment.
The problem I see is that a patient with an unsure mindset about going ahead with treatment, is often asked these type of questions:
“When would you like to get started?”
“Would you like to get started?”
“When will we make you an appointment?”
The unsure patient then says,
“I need to think about it.”
“Let me check my diary when I get home.”
“I don’t want to start just yet.”
I am sure you have heard this from your patients all too often.
Have you tried this?
I had a lot of success with patients who were still a little unsure and this is what I said to them.
“Let’s make an appointment for you straight away while we can still do treatment on your tooth.
“How does that sound?”
Rather than asking the patient if they want to get started and make an appointment, you presume they are ready.
They really are ready, they just need some help with their decision making.
Start with a statement about the care and treatment your patient needs and getting started, then ask them if that is ok.
“How does that sound?”
This is such a great question to ask. It gets your patient thinking about what you have just said about the treatment and care they need and still allows your patient to make their own decision.
What I found over the years of speaking with patients is this was a much more effective way to ask a patient to go ahead with their treatment and to make them an appointment.
Too many patients are delaying vital treatment and preventive care.
You need to make sure you are effectively communicating with your patients, so you can help them make the very best decisions with their oral and overall health.
Your patients need your help so help them!
My next public speaking event is my live full day Workshop with Dr David Moffet from The Ultimate Patient Experience.
The next Master Class in Melbourne is “How to Turn Every Dental Phone Call Into A Valued and Kept Appointment” on Friday 31st August 2018.
Dental Phone Excellence is a simple to implement complete Phone Answering system I developed that helped me to build an extraordinary dental practice in the heart of working class western Sydney.
If you’d like to know more, download my sixteen page FREE special report “How I Quickly and Easily Went From 35% to 77% New Patient Telephone Conversions, and Doubled The Size of my Dental Practice Along the Way” and discover some of the many costly mistakes being made on your phone…..
At present I have availability for TWO new private clients. For more information on how I can improve your Dental Office’s Phone Numbers contact me, Jayne Bandy at jayne@theDPE.com