Category Archives: Dental Front Office

These Are The People To Listen To

There are so many people out there teaching us everything under the sun to help us in our personal lives and our businesses. But who do you choose? I choose people I like and they get me. Once I like … Continue reading

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The Hard Truth About Calls To Your Office

Most of you probably already know what a “call conversion” is. It is a call that comes into your dental office that then becomes an appointment. I like to take this one step further. A call that comes into your … Continue reading

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One Of The Best Ways To Keep In Touch With Your Patients

I often write about making sure you keep in touch with your patients and how you can do this. One great way to keep in touch with your patients is through social media. So many of your patients are now … Continue reading

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Do This With Your Patients, Over And Over Again.

You all know what I am about to write about. Yes, customer service and the patient experience. Making your patients feel special and acknowledged is what you need to do over and over again. This is what keeps your patients … Continue reading

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Inside The Mind Of Your Patient

I heard this recently on the radio, “Quality at an affordable price”. What does this mean? What is quality and what is affordability in your Dental Practice? Quality is the standard you measure things against. Affordability is about being able … Continue reading

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The Best Way To Easily Talk With Your Patients

To really help your patients effectively you need to first be able to talk easily with them. Talking WITH your patient is different to talking TO your patient. You want ALL communication with your patient to be a discussion where … Continue reading

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Offer This To Your Patients At Every Appointment.

Customer service is what makes the difference in your dental office. Customer service is memorable to your patients, referable, and also creates the value your patients are looking for. So what is customer service in a dental office? It is … Continue reading

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