Category Archives: Dental Front Office

This Is What Your Patients Notice

The answer is your patients notice……. EVERYTHING! This is the reason why you need to make sure everything is great! Good enough is just not good enough anymore! You need your Dental Office to be amazing for your patients. How … Continue reading

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This Type Of Patient Communication On The Phone Is So Important

We do hold the world in our hands. Our hands control so much communication. A colleague of mine who is also a body language expert has got me thinking about hand gestures. Now the first thing that comes to mind … Continue reading

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How You Talk To Your Patient Makes A Big Difference

I was having some small talk with a woman at the airport on last week. There were a few questions, lots of smiles and the conversation ended with a kind farewell. We seemed to make a difference in each other’s … Continue reading

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Cancellations: Should You Do This Or Not?

I know I talk and write about this a lot. Yes, you guessed it. Cancellations. Lately I have read a lot of frustrated posts from Dental Practices regarding patients who cancel appointments. Even though most practices either receive many or … Continue reading

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Are You Asking This Question When a Patient Calls To Cancel Their Appointment?

You know this scenario: Your patient has an appointment booked in today. The appointment has been confirmed and your patient and their /treatment has been discussed at the morning team huddle. Your patient now calls to cancel their appointment. Does … Continue reading

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Stop Doing This When You Answer The Phone In Your Office

Our duty of care as dental professionals is to help our patients say yes to necessary and vital dental treatment and care. Once upon a time in a land far away there once existed patients who always said yes to … Continue reading

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This Could Be Happening At Your Practice

I was sitting in a medical practice the other day and had a real eye opener to what could be happening in many practices. I heard things said that I wish I had not. The first thing I heard was … Continue reading

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