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Category Archives: Dental Management
The Easiest Way To Create The Best Impression On The Phone
In this blog I want to get back to the basics of answering the phone. Please check that your team have the basic skills of answering the phones in your Dental Office before they start answering your phones. Start with … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, practice management
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I Was So Surprised By This.
I was watching a television show on SBS recently where a doctor does live broadcasts of consultations with patients. I was so surprised at what they don’t do correctly. Now I imagined that this TV show is set up and … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, practice management
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Are You Sick Of All The Dental Fluff Out There?
There is so much fluff out there it is not funny. There is so much information filling your head each day. Let’s face it. It really is just a load of fluff! Well it is only fluff until you use … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, practice management
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Do This And Watch Your Restorative Treatment Increase
Does your team have an effective system for patients who don’t have their next Hygiene Appointment booked? I know I am always encouraging teams to ensure every patient has a next Hygiene Appointment but things do happen and some patients … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, practice management
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What You Should Be Doing For Your Business To Thrive And Grow
There are so many parts of your business that need to be working well for your business to be thriving and growing. I was listening to Dr Chris Ramsey on a podcast recently and he said “Every piece of the … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, practice management
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“Don’t Worry It’s Just a Clean”
You know those times when you believe you are saying the right words to your patient and you are actually saying the wrong words? Telling your patient not to “worry” means they will start to reduce their concern and urgency … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, practice management
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It’s All About The Attitude
I talk and write so much about what to say on the New Patient call. Making sure we are asking the right questions and directing people to making an appointment. What I don’t talk and write about enough is the … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, practice management
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