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Category Archives: Dental Management
This Is a Very Dangerous Way To Communicate With Your Patients.
I am a firm believer that you must keep up with technology and ways to automate your business, so you are being time efficient and communicating consistently with your patients. But I am deeply concerned to see too many Dental … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, PhoneSkills, practice management
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You Must Give Off This Energy With Your Patients.
I was recently on a flight to Brisbane and a flight attendant told me I give off great energy. Of course, I was very flattered. A big part of what I do working with Dental Teams is to help them … Continue reading
Don’t Ever Take This Away From Your Patients.
I know after reading many of my blogs you know I am a big lover of customer service and the patient experience. I am always looking for excellent customer service ideas to share with the dental profession so they can … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, PhoneSkills, practice management
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You Have Two Choices When You Follow Up Your Patients To Make Them An Appointment.
Choice #1 is to send out a generic and impersonal letter, postcard, email or SMS asking your patients to call your office. Or Choice #2 is to call your patient and give your patient a personal message or conversation because … Continue reading
Knowing This Number Will Make The Difference
You hire the very best team. People with a great attitude and a desire to learn. They have a desire to be better and they want to help you grow your business. You expect your team to be big performers … Continue reading
Do You Have One Of These? If Not Then You Must Get One
I know I have you all wondering what you need to get. You need to get a point of difference for your dental business. Your patients are looking and searching for it. Your patients want it and you need it. … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, practice management
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Why Your Team Should Be Doing This All The Time
After doing only a few of my one-day Master Classes I soon realised that the attendees from all over Australia and from different types of dental practices were having very similar problems on their phone calls. Attendees that were from … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, practice management
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