Category Archives: Dental Management

Do This One Thing This Week And See What You Find Out.

OK. The challenge is on for anyone interested in finding out what is standing in your way of making more appointments. Here it is. I challenge you to measure the number of calls coming into your practice for 5 days … Continue reading

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If You Are Looking To GROW Your Practice and HELP More Patients You Need One Of These TODAY.

There is so much happening out there in the Dental Profession when it comes to helping Dentists grow their business. It is quite daunting investing so much money (sometimes even a second mortgage on your family home) and time in … Continue reading

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How Do People Choose You As Their Dentist?

How do people choose you as their dentist? Do you know the answer? You need to know this. Once you know the answer to this question you can make sure that more people choose you for the same reason. Now … Continue reading

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A Great Way NOT To Connect With Patients On Social Media.

Social media has become the go-to place where people go to communicate. You may not like it but this is how it now is! Be there or be square. If you want to be part of the world of communication … Continue reading

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There Is A Problem On The Phone Call. What Next?

Have you ever received a “Patient Complaint Call”? When someone complains about something it is an opportunity for them to vent their feelings about a situation or maybe even about a person. They are usually annoyed, angry and definitely frustrated … Continue reading

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You Need To Be Both Of These, When You Are On The Phone With Your Patients

There are two magic ingredients every person needs when they are answering the phone and making calls to patients in a Dental Office. These are: Assertiveness Friendliness If you have one without the other then there is trouble! Now if … Continue reading

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Are You Checking This When Your Patients Ring Your Dental Office?

One of the first things you must do after you have greeted a person on the phone is to find out if they are a New Patient or Existing Patient. This is so important to get right at the beginning … Continue reading

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