Dental Phone Excellence
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Category Archives: Dental Management
The Two Things Your Patient Should Do After Their Appointment
No, it’s not say goodbye and head to the bathroom! Even though this is exactly what most patients do. After every appointment your patient should leave: With a next appointment Pay for the appointment they have just had. Simple … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Dentist, Phone Skills, Practice Management, Receptionist, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, PhoneSkills, practice management
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A Secret To Converting More Calls To Appointments
Surely a person who calls your dental office wants an appointment. You would think so. But all you really know for sure is that most people who ring your dental office have a dental problem or concern. The next step … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, PhoneSkills, practice management
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Show Your Patients The Value So They Can Choose You
There is so much talk lately about building value for patients. Value is the importance you place on something and the level of appreciation you have for it. So how do you build value for your patients? What can you … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, PhoneSkills, practice management
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You Can’t Force The Caller To Make An Appointment But You Can Do This.
I recently heard a team member say, “but we can’t force the person on the phone to make an appointment.” What I really heard the team member say was, “I am really struggling to know what to say on the … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, PhoneSkills, practice management
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Your Team Could Be Struggling To Swim
“I was thrown in the deep end but it’s all good. I am still swimming.” I heard this recently from a young girl working in the front office of a dental practice. It made me think. Is this happening unintentionally … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, PhoneSkills, practice management
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The Easiest And Best Way To Make An Appointment
It is so easy to get caught up in the day and lose sight of what you should be doing for your patients. You should be trying your best to make life easy and less confusing for them. I’m a … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, PhoneSkills, practice management
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Try This Question With Your Patients
When you work in a Dental Office, ultimately your goal is to help your patients and ensure you are also running your dental business well. You can do both at the same time. To help your patients you want them … Continue reading
Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized
Tagged customer service, dental consultant, dental front office, dental management, Dental Office Phone, Dental Phone Excellence, dental practice management, front office phone, PhoneSkills, practice management
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