Category Archives: Dental Practice Management

When Your Phone Rings The Caller Wants……

I need to confess. When the phone rang in our dental office I called it a phone enquiry. Worse still, I called it “JUST a phone enquiry.” OK I said it. I am not proud of it but I did … Continue reading

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This Simple Step Really Makes Or Breaks A Patient Relationship.

There is so much talk about building rapport with patients, developing a relationship with your patient and making a connection with your patient. This is fabulous but no one has talked about when and how you do this. If you … Continue reading

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You Must Use Words That Your Patient Will Understand

Do you scratch your head trying to work out why patients say “No” to their necessary dental treatment? The problem might be that your patient did not understand the importance and urgency of their treatment. The problem could actually be … Continue reading

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Why This Is Happening In Your Dental Office And How To End It.

You have been looking at your appointment book wondering why your patients are cancelling and changing their appointments. Does this sound familiar? No I haven’t been secretly recording you!!! Part of the reason this is happening is that you end … Continue reading

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One Of The Biggest Traps In Your Dental Office

Life in your Dental Office is a busy place with people multi-tasking, following systems, offering the “Ultimate Patient Experience” and all with a very big smile. But unfortunately, you can easily get caught up in the system of the system … Continue reading

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Watch Out For This Happening With Your Patients.

This week a great Aussie Airline was caught rolling their eyes at customers and one of the recipients was an editor for The Age newspaper. Oops!!!! In your dental office, once a few of your team start rolling their eyes … Continue reading

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When You Discuss Money With Patients You Are Really Discussing This.

In the Dental Office there is a real fear of discussing money with patients. I know because I had this same fear. If I could avoid having to talk about money then I would avoid it. I soon discovered that … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | 1 Comment