Category Archives: Phone Skills

Inside The Mind Of Your Patient

I heard this recently on the radio, “Quality at an affordable price”. What does this mean? What is quality and what is affordability in your Dental Practice? Quality is the standard you measure things against. Affordability is about being able … Continue reading

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The Best Way To Easily Talk With Your Patients

To really help your patients effectively you need to first be able to talk easily with them. Talking WITH your patient is different to talking TO your patient. You want ALL communication with your patient to be a discussion where … Continue reading

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Offer This To Your Patients At Every Appointment.

Customer service is what makes the difference in your dental office. Customer service is memorable to your patients, referable, and also creates the value your patients are looking for. So what is customer service in a dental office? It is … Continue reading

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Giving 6 Star Service On The Phone is Easy.

I am often asked how do you give excellent customer service on the phone. The answer is very easily. The best customer service is when a call becomes an appointment. You just need to have the right type of attitude … Continue reading

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Your Team Need To Know This

I am amazed at the high level of clinical knowledge Dentists have. There are so many clinical courses available to you like never before. I see you add your expertise to your website and social media. This sets you apart … Continue reading

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The Two Things Your Patient Should Do After Their Appointment

No, it’s not say goodbye and head to the bathroom! Even though this is exactly what most patients do. After every appointment your patient should leave: With a next appointment Pay for the appointment they have just had.   Simple … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Dentist, Phone Skills, Practice Management, Receptionist, Uncategorized | Tagged , , , , , , , , , | Leave a comment