Category Archives: Uncategorized

This Is a Very Dangerous Way To Communicate With Your Patients.

I am a firm believer that you must keep up with technology and ways to automate your business, so you are being time efficient and communicating consistently with your patients. But I am deeply concerned to see too many Dental … Continue reading

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You Want To Give Your Patients This Surprise.

I know we try our best to reduce the number of surprises we give our patients at the best of times. But there is one surprise they will love. The surprise of receiving a compliment. Complimenting your patient will often … Continue reading

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You Must Give Off This Energy With Your Patients.

I was recently on a flight to Brisbane and a flight attendant told me I give off great energy. Of course, I was very flattered. A big part of what I do working with Dental Teams is to help them … Continue reading

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Don’t Ever Take This Away From Your Patients.

I know after reading many of my blogs you know I am a big lover of customer service and the patient experience. I am always looking for excellent customer service ideas to share with the dental profession so they can … Continue reading

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Why This Is Happening In Your Dental Office And How To End It.

You have been looking at your appointment book wondering why your patients are cancelling and changing appointments. Does this sound familiar? No I haven’t been secretly recording you!!! Part of the reason this is happening is that you end up … Continue reading

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You Have Two Choices When You Follow Up Your Patients To Make Them An Appointment.

Choice #1 is to send out a generic and impersonal letter, postcard, email or SMS asking your patients to call your office. Or Choice #2 is to call your patient and give your patient a personal message or conversation because … Continue reading

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Do You Leave The Exit Door Open?

Originally posted on Dental Phone Excellence Blog by Jayne Bandy:
Everyone who phones a Dental Office is ringing for help. Our job when we answer the phone in a Dental Office is to help the caller. To properly help the…

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