Category Archives: Uncategorized

Do You Leave The Exit Door Open?

Originally posted on Dental Phone Excellence Blog by Jayne Bandy:
Everyone who phones a Dental Office is ringing for help. Our job when we answer the phone in a Dental Office is to help the caller. To properly help the…

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“Don’t Worry It’s Just a Clean”

You know those times when you believe you are saying the right words to your patient and you are actually saying the wrong words? Telling your patient not to “worry” means they will start to reduce their concern and urgency … Continue reading

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It’s All About The Attitude

I talk and write so much about what to say on the New Patient call. Making sure we are asking the right questions and directing people to making an appointment. What I don’t talk and write about enough is the … Continue reading

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One Great Way To Be More Confident On The Phone

Answering the phone in a Dental Office involves so many things and one of them is to know what you do in your role at your practice. You need to know your product, your treatment, and the type of care … Continue reading

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Do This Regularly And You Could Be Saving Your Business

I was recently reading a Facebook thread asking what was the biggest threat to Dental Offices and I was astonished at how many Dentists wrote “not changing” as their answer. It is one of life’s hardest things to do for … Continue reading

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Keep Your Cool On The Phone And Do This

It seems lately that the biggest issue in the customer service industry is how to stay cool with your customers. We have seen a few Airlines struggling with customer service and how to deal with conflict. We are seeing people … Continue reading

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The Magic Ingredient For Your Dental Office

Laughter is the magic ingredient for a great life! Research has shown that if you do this everyday you are healthier, people love to be with you and you make people feel great! Laughter is so important in our Dental … Continue reading

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