Tag Archives: customer service

Don’t Ever Take This Away From Your Patients.

I know after reading many of my blogs you know I am a big lover of customer service and the patient experience. I am always looking for excellent customer service ideas to share with the dental profession so they can … Continue reading

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You Have Two Choices When You Follow Up Your Patients To Make Them An Appointment.

Choice #1 is to send out a generic and impersonal letter, postcard, email or SMS asking your patients to call your office. Or Choice #2 is to call your patient and give your patient a personal message or conversation because … Continue reading

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Knowing This Number Will Make The Difference

You hire the very best team. People with a great attitude and a desire to learn. They have a desire to be better and they want to help you grow your business. You expect your team to be big performers … Continue reading

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Do You Have One Of These? If Not Then You Must Get One

I know I have you all wondering what you need to get. You need to get a point of difference for your dental business. Your patients are looking and searching for it. Your patients want it and you need it. … Continue reading

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Why Your Team Should Be Doing This All The Time

After doing only a few of my one-day Master Classes I soon realised that the attendees from all over Australia and from different types of dental practices were having very similar problems on their phone calls. Attendees that were from … Continue reading

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When Your Phone Rings The Caller Wants……

I need to confess. When the phone rang in our dental office I called it a phone enquiry. Worse still, I called it “JUST a phone enquiry.” OK I said it. I am not proud of it but I did … Continue reading

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This Simple Step Really Makes Or Breaks A Patient Relationship.

There is so much talk about building rapport with patients, developing a relationship with your patient and making a connection with your patient. This is fabulous but no one has talked about when and how you do this. If you … Continue reading

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