Tag Archives: dental front office

The Two Things Your Patient Should Do After Their Appointment

No, it’s not say goodbye and head to the bathroom! Even though this is exactly what most patients do. After every appointment your patient should leave: With a next appointment Pay for the appointment they have just had.   Simple … Continue reading

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A Secret To Converting More Calls To Appointments

Surely a person who calls your dental office wants an appointment. You would think so. But all you really know for sure is that most people who ring your dental office have a dental problem or concern. The next step … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , , | Leave a comment

Show Your Patients The Value So They Can Choose You

There is so much talk lately about building value for patients. Value is the importance you place on something and the level of appreciation you have for it. So how do you build value for your patients? What can you … Continue reading

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You Can’t Force The Caller To Make An Appointment But You Can Do This.

I recently heard a team member say, “but we can’t force the person on the phone to make an appointment.” What I really heard the team member say was, “I am really struggling to know what to say on the … Continue reading

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Your Team Could Be Struggling To Swim

“I was thrown in the deep end but it’s all good. I am still swimming.” I heard this recently from a young girl working in the front office of a dental practice. It made me think. Is this happening unintentionally … Continue reading

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The Easiest And Best Way To Make An Appointment

It is so easy to get caught up in the day and lose sight of what you should be doing for your patients. You should be trying your best to make life easy and less confusing for them. I’m a … Continue reading

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Try This Question With Your Patients

When you work in a Dental Office, ultimately your goal is to help your patients and ensure you are also running your dental business well. You can do both at the same time. To help your patients you want them … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management, Uncategorized | Tagged , , , , , , , , , | Leave a comment