Tag Archives: Dental Office Phone

This Is Where The Patient Experience Can Begin And End

The Patient Experience begins at the first personal contact at your Dental Office with the person you hire to answer your phones or reply to emails. The last point of contact may also be this same person. Do you know … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

Are You Giving Your Patients The Wrong Message?

When we think about a message in our Dental Office the first thing that often comes to mind is the message that we will leave when we have been trying to get hold of a patient. I want you to … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

Tell Your Patients This Is How We Will Be Doing Things

I remember over the years that I worked in my Dental Office that there were a number of changes that would happen at the practice. Changes to our team, changes in our office and surgery floor plan, changes when we … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

To Hold Or Not To Hold. That Is The Question 

Lately there has been a lot of chat about what to do when multiple phone calls are coming into a dental office. Ultimately the goal is to answer and offer solutions to all of our callers but in a busy … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

This One Action Will Wow A Person Who Calls Your Dental Office 

You must be wondering what that one thing is that will wow potential patients and the patients you already have. There are so many things we can all do on the phone and in our Dental Practice that will make … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

Is This A Big Problem When You Answer The Phone In Your Dental Office?

When you answer a phone in a Dental Office you must make it your mission to find out what the caller’s priority is. When a person calls your dental office we know they have not called you for the following … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment

Are You Checking This When Your Patients Phone Your Dental Office?

One of the first things you must do after you have greeted a person on the phone is to find out if they are a New Patient or Existing Patient. This is so important to get right at the beginning … Continue reading

Posted in Customer Service, Dental Consultant, Dental Front Office, Dental Management, Dental Phone Excellence, Dental Practice Management, Practice Management | Tagged , , , , , , , , | Leave a comment